Our online store allows you to order any of our blends or current seasonal coffees over the web. Your coffee will be roasted within 24 hours of your order, and packaged in sealed valve bags. All orders are shipped via UPS Standard, to the address provided by the customer.
Coffee can be added to your cart via the Coffees page. Your cart is accessible from the "View Cart" link in the upper-right-hand corner of the Coffees page, or at the bottom of every page on our site.
We can ship our coffee to any address in Canada and the US.
All transactions are in Canadian dollars (CAD). Payments are processed by PayPal, on their secure site. PayPal can accept payments made by Visa, Mastercard, American Express, Discover, eCheck, or PayPal fund transfers.
100% of your credit card transaction is carried out on PayPal's secure servers. Your credit card information is not sent to our servers.
We roast and ship every business day. All orders will be shipped the next business day, via UPS Standard. Your shipments can be located with your tracking number which will be emailed to you once your order has shipped. If a tracking number is unavailable, give us a call at 1-877-433-3723 (8am - 4pm PST, Monday to Friday) and we will help you find the status of your order.
Deliveries to customers are made through UPS Standard. Delivery times are usually between 1 and 5 days, depending on the shipping destination; within the Vancouver area deliveries usually take one business day.
Customers in the U.S. should not be required to pay duty on orders under $200. If you are being charged duty on an order under $200 please refer to the U.S. CPB's website for information on getting a duty refund.
If you experience any problem with our online store, we want to make things right, no matter what the issue is. Please call us at 1-877-433-3723 (8am - 4pm PST, Monday to Friday) or send us an email to shop@jjbeancoffee.com and we will try our best to make you another satisfied customer.
Our coffee is delivered in valve bags, which are very sturdy and resistant to damage; however, if the bag arrives broken, please send it back freight collect (i.e., we pay for your return shipment) and we will send you a replacement at no charge.
Further replacement or return inquiries can be addressed to shop@jjbeancoffee.com, or call us at 1-877-433-3723 (8am - 4pm PST, Monday to Friday).
Frequently Asked Questions
Your coffee will be very fresh - usually just a few days old, including shipping time. Your coffee will be roasted within 24 hours of your order, and the roast date will be indicated on the bag. Depending on where you live, your order will arrive between 1 and 5 business days after your order is placed. Within the Vancouver area deliveries usually take one business day.
For optimum freshness, we recommend that you use your coffee within two weeks of its roast date, which can be found on the coffee bag.
Coffee is like bread: No matter how you store it, it always tastes best when it's fresh. The quality of your coffee's flavour will naturally diminish over time, no matter how you store it. That's why we recommend buying smaller quantities of coffee - enough to last two weeks or so after the roast date.
Having said that, the best way to store your coffee is unground (whole bean), in an airtight container, away from heat or sunlight. We do not recommend storing your coffee in the freezer.
We highly recommend brewing your coffee in a French Press. We would also recommend grinding your coffee right before you brew it. Detailed French Press brewing instructions are available on our Coffees page.
Always grind the coffee right before you brew it, and make sure to grind only enough for the coffee you’re making. This makes a huge difference in the coffee’s flavour, as all the subtle aromatics of the coffee are still present. The best investment you can make to improve your coffee is a good grinder - even more important than fancy brewing equipment.
The coarseness of your grind depends on how you’re brewing the coffee. The general rule is, the faster the brewing method, the finer the grind. Fast brewing methods like espresso require a very fine grind, while slower methods like French press or percolator require a very coarse grind. Drip coffee requires a medium grind.